CUSTOMER SERVICE

Customer Service is extremely important to us.  We are committed to making sure that you love the items that you purchased.  Please review that following details regarding our inventory availability, shipping information and return policy.  Should you have any questions please contact us via email at info@marieangelique.com.

INVENTORY AVAILABILTY

We strive to keep our inventory replenished as we sell items.  However while we work hard to keep our inventory up to date, it is possible that an item that you ordered my become out of stock.  In the rare case that this occurs we will contact you via email prior to your order being processed.

Please be aware that items listed on our website is what we currently have in stock.  We do not keep additional stock other than what is shown in the drop down list of our website.

We reserve the right to refuse any order placed with us.  In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made.

Shipping Information

For your convenience we offer a flat shipping rate of $6.00 for merchandise shipped within the United States.  Expedited or overnight shipping is available upon request for an additional charge.  Please contact the store at 636-294-9704 for more information.  At this time we do not ship Internationally. NOTE: Shipping fees are non-refundable.

Please allow 1-2 business days for your order to be processed. Orders placed over the weekend or during the holiday will be processed the following business day.  Once your order is processed and ready for shipment you will receive an email confirmation which will include tracking information.  If you have any questions regarding your order please send an email to info@marieangelique.com.

Return and Exchange Policy

We want you to love and feel awesome in your new purchase.  If you find that you need a different size or are unhappy with your purchase please contact us within 48 hours of receiving your purchase at info@marieangelique.com.  We will send you an authorization code for your return via email. You will have 14 days to return the item after you receive your authorization code.  Items returned after 14 days WILL NOT be accepted.  Please note that the purchaser is responsible for return shipping.

We do not offer REFUNDS.  Returned merchandise will be accepted for exchange at www.marieangelique.com or in-store credit. Exchanges will be handled based on inventory availability.

*A 10% restocking fee will be assessed on all returns.  Store credit will be given for returns less shipping cost and restocking fee.

Returned or exchanged items must be unworn, unwashed, in its original condition and packaging with ALL tags attached.  Only items received in new condition will be accepted (other restrictions may apply). 

  • The Following item cannot be returned or exchanged:
    • FINAL SALE ITEMS
    • Items without the manufacturer tags
    • Items that have been washed, worn, soiled, or not in pristine condition.
    • Panties or swim suit bottoms
    • Hosiery
    • Shape wear
    • Gift Certificates

Items that do not meet the return guidelines will not be accepted and will be returned to you at your expense.  We recommend that you pack your return items with care and provide insurance and tracking.  Marie Angelique cannot be held responsible for merchandise lost in transit or damaged due to improper packaging.  

Marie Angelique reserves the right to accept or deny any returned merchandise.

*refers to orders placed on marieangelique.com.

PRIVACY POLICY

Marie Angelique is committed to protecting your privacy.  We will not sell or distribute your personal information. The information that we collect will be used to provide emails which are relevant to you and to assist in shipping your orders. This information may be used to 1) Provide you with feedback to questions or requests 2) Deliver merchandise for your online purchases 3) Facilitate payment of your purchases 4) Confirm orders and delivery information.

QUESTIONS or COMMENTS

We love your feedback.  If you have any questions or concerns please contact us via postal mail at 2309 Hwy K, O'Fallon, MO 63368; by email at info@marieangelique.com; or by phone at 636-294-9704.